Privacy policy

  • Privacy policy

    Les Vignobles Foncalieu is committed to preserving and protecting the confidentiality of the data it collects from users of its services and its customers.

    It invites Data Subjects to carefully read this document, which details and explains the processing of personal data implemented in the context of its wine retailing activities.
    If you have any questions about this document and, more generally, about the collection and processing of personal information, Les Vignobles Foncalieu can be contacted at the following e-mail address:

  • General information

    The purpose of the Privacy Policy is to define the rules applicable to the collection and processing of personal data. The Privacy Policy is an integral part of the General Terms and Conditions of Use and Sale of the three group sites:, and
    It applies to all Users of the Group’s Sites and to all Customers of Les Vignobles Foncalieu.

    By browsing the Site, whatever the technical means of access and the terminals used, the User is presumed to be aware of the present Privacy Policy and to accept its terms without reservation. If you do not agree with any of the terms, you are free not to use or no longer to use the services of Les Vignobles Foncalieu, in particular if the terms of the Privacy Policy are modified.

  • Definitions

    Whenever used in this Privacy Policy, capitalized terms shall have the following meaning:

    User means a user of the Site;
    Customer means any natural person of full legal age with a delivery and billing address in metropolitan France, and acting for purposes that do not fall within the scope of his or her commercial, industrial, artisanal, agricultural or liberal activity, who has ordered from the website.

    Data Subject means the person, Customer or User, whose Personal Data has been collected;

    Les Vignobles Foncalieu designates UC FONCALIEU as the data controller;
    Personal Data means data directly or indirectly identifying a Data Subject and collected by Les Vignobles Foncalieu;
    Processing means any operation, or set of operations, relating to Personal Data;
    Privacy Policy means this Privacy Policy;
    Sites refers to the group’s websites:, and

  • Personal Data Controller

    The controller, as defined by the French Data Protection Act and the RGPD, of Personal Data is UC Foncalieu, Union de coopératives agricoles whose registered office is located at Domaine de Corneille 11290 Arzens, and referred to in this Privacy Policy under its trade name Les Vignobles Foncalieu.

    In this capacity, Les Vignobles Foncalieu undertakes, within the framework of its activities, to comply with the legal and regulatory provisions in force, and to process Personal Data lawfully, fairly and transparently.

    Vignobles Foncalieu processes Personal Data for the purposes and on the legal bases set out below:

    Personal Data is not processed for any other purpose incompatible with the primary purpose.
    The bases can be :
    The free, specific, informed and unambiguous consent of the Data Subject; the performance either of a contract to which the Data Subject is a party, or of pre-contractual measures taken at the Data Subject’s request;
    compliance with a legal obligation incumbent on Les Vignobles Foncalieu;
    the achievement of the legitimate interest pursued by Les Vignobles Foncalieu or by the recipient of the Data, provided that the interest or the fundamental rights and freedoms of the Person concerned are not infringed.


    Customer account creation and management Consent of the Person concerned
    Payment transaction management Performance of the sales contract concluded between the Data Subject and Les Vignobles Foncalieu
    Management of complaints, retractions and product returns Performance of the sales contract concluded between the Data Subject and Les Vignobles Foncalieu
    Delivery management Performance of the sales contract concluded between the Data Subject and Les Vignobles Foncalieu
    Provision of after-sales customer service, order tracking management Performance of the sales contract concluded between the Data Subject and Les Vignobles Foncalieu
    Customization of sites (mobile and desktop) and applications User consent
    Fighting fraud Legitimate interest of Les Vignobles Foncalieu
    Measuring site traffic (mobile and desktop) and mobile applications User consent
    Setting up competitions and advertising campaigns User consent
    Sharing information with subcontractors Performance of the sales contract concluded between the Data Subject and Les Vignobles Foncalieu
    Opposition management Legitimate interest of Les Vignobles Foncalieu
    Commercial prospecting Consent of the Data Subject; Legitimate interest of Les Vignobles Foncalieu
    Sending newsletters Consent of the Person concerned
    Accounting and tax obligations, etc. Compliance with a legal obligation to retain Personal Data
    Pre-litigation and litigation management Legitimate interest of Les Vignobles Foncalieu


    In cases where processing is based on the consent of the Data Subject, the latter has the right to withdraw his/her consent by making a request without prejudice to the lawfulness of the processing based on his/her consent carried out prior to the withdrawal thereof.
    Applications should be sent to:

    Data protection
    Les Vignobles Foncalieu takes every precaution to protect the confidentiality and security of the Personal Data it processes and to prevent it from being distorted or accessed by unauthorized third parties.
    Les Vignobles Foncalieu has implemented a physical and computer security system to prevent external access to Personal Data.

    Data recipients
    Only employees and subcontractors have access to Personal Data, and only to the extent that such access is necessary for the execution of orders and/or for the fulfillment of the purposes of collection presented in article 4.
    Each of them is bound by an obligation of confidentiality.

    Vignobles Foncalieu subcontractors:

    The sales team at the Vignobles Foncalieu Boutique, Le Comptoir de la Cité in Carcassonne: in connection with the preparation and dispatch of orders and product returns, requests for information about Comptoir de la Cité activities and reservations for the Belle Epoque room.

    The sales team at Château Haut Gléon in Villesèque des Corbières: in connection with requests for information about activities at Château Haut Gléon and gîte bookings.

    La Société WordPress: in connection with payment transactions

    The Big Happy agency in Toulouse: in connection with the operation of the website (hosting, storage, email service providers, statistics service, site personalization, etc.).

    Transfers to third countries
    All Personal Data is stored on servers located in the European Union.

    Data retention period
    Les Vignobles Foncalieu has established specific rules concerning the length of time it retains Customers’ Personal Data.
    In accordance with applicable laws and regulations, Les Vignobles Foncalieu keeps the written record of the sales contract and the accounting and supporting documents for a period of 10 years.
    In addition, Les Vignobles Foncalieu retains the right to retain Personal Data for the management of pre-litigation and litigation for a period equal to that of the related statute of limitations.
    Personal Data is kept for a period of 3 years.
    The starting point for the retention of Personal Data is the Customer’s last purchase from Les Vignobles Foncalieu.
    Personal data relating to the creation of a customer account is kept until the account is deleted.
    When the Data Subject exercises his/her right to object as described in article 9, the Data enabling this right to be taken into account is kept for three years.

  • The rights of the person concerned

    All data collected is processed in accordance with the amended French Data Protection Act no. 78-17 of January 6, 1978 and Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016, known as the General Data Protection Regulation (GDPR).

    As such, the Person concerned has the following rights:
    – Right of access ;
    – Right of rectification and updating ;
    – Right to erasure ;
    – Right to object ;
    – Right to limit processing ;
    – Right to data portability.
    Finally, when Les Vignobles Foncalieu detects a breach of Personal Data likely to give rise to a high risk for the rights and freedoms of Data Subjects, it informs them of this breach as soon as possible.

    How to exercise your rights
    The Data Subject may exercise his/her rights at any time in one of two ways:
    – By post to the following address Les Vignobles Foncalieu, Domaine de Corneille 11290 ARZENS
    – By e-mail to:
    If it exercises its rights, Les Vignobles Foncalieu will endeavor to respond to such requests as quickly as possible, to the maximum extent permitted by law, without incurring any costs, subject to any abuse of rights.
    Before exercising this right, Les Vignobles Foncalieu may request proof of the identity of the Person concerned, in order to verify that he or she is entitled to make such a request.

    Right to lodge a complaint with the CNIL
    In the event of no response or an unsatisfactory response, the Person concerned may lodge a complaint with the CNIL: /

    Personal data of minors
    In accordance with current regulations and the General Terms and Conditions of Sale, you must be 18 years of age to access the Group’s Sites and purchase products from the physical boutique.
    Vignobles Foncalieu therefore does not collect Personal Data from minors.

    Commercial solicitations
    Les Vignobles Foncalieu uses the contact details of the Persons concerned to send them targeted advertising, in particular by e-mail, post, SMS or mobile notification.
    Les Vignobles Foncalieu complies with the rules laid down in article L34-5 of the French Post and Electronic Communications Code, which requires the prior consent of the Person concerned before sending commercial canvassing by electronic means (e-mail or SMS).
    When you create an account on the site or in a store, you are asked to give your consent:
    – To receive offers from Les Vignobles Foncalieu;
    – To receive offers from partners of Les Vignobles Foncalieu to whom your details may be transmitted.
    There is an exception in the event that the person concerned, without having given their prior consent, may nevertheless be canvassed if they are already Les Vignobles Foncalieu and the purpose of the canvassing is to offer similar products or services.
    Les Vignobles Foncalieu may use the e-mail address or number for prospecting purposes in order to offer similar products or services.
    In all cases, the Data Subject may withdraw his or her consent and object free of charge to receiving such solicitations by carrying out the following actions:
    – by clicking on the unsubscribe link provided in each email;

  • Cookies

    Cookies” are small text files that are stored on the hard disk of the user’s computer or mobile device when visiting the Internet. These are tracers deposited and read when a website is consulted.

    Purpose of cookies on the site

    In order to improve navigation of its Sites, Les Vignobles Foncalieu uses cookie technology. These enable us to provide you with a personalized browsing experience on each visit and to measure the audience for our sites, and
    The use of cookies is subject to the User’s consent if they are not strictly necessary for the operation of the Site.

    Use of cookies by Les Vignobles Foncalieu

    Depending on the settings you choose on your terminal, cookies can be used to :
    – to use the main functionalities of the sites, and, to optimize the Sites and to detect any technical problems;
    – memorize Users’ choices and preferences and personalize their user interface
    – to compile statistics for the purposes of traffic management and use of the various elements making up the, and sites (sections visited, route taken by the Internet user) in order to improve the ergonomics of the site and the interest of the services offered;
    – evaluate the effectiveness of Les Vignobles Foncalieu’s advertising campaigns by counting and evaluating the number of sales and clicks based on its advertising investments;
    – to know the content of the pages consulted by the Person concerned, the searches for products and services that he or she has carried out, the information that he or she has chosen to share when registering on other sites, the pages and web sites that he or she may have consulted.

    Retention period for data collected by cookies
    The data collected by cookies is kept for a maximum of 13 months after it is first deposited.

    Cookie management
    You can delete cookies from your computer at any time by following the instructions below. However, it should be noted that the browsing experience on the Site may then be limited.
    You can choose to block the installation of cookies on your computer directly in your browser’s server settings. The procedure for deleting them varies from one browser to another.
    Under Google Chrome, the procedure is available at the following address:
    Mozilla Firefox instructions are available at the following address:
    For Internet Explorer, instructions are available at the following address:
    The Safari procedure is available at the following address:

  • Privacy Policy Update

    By browsing the Sites, whatever the technical means of access and the terminals used, the User is presumed to be aware of the present Privacy Policy and to accept its terms without reservation.
    The Privacy Policy may change from time to time. Les Vignobles Foncalieu will ensure that the Persons concerned are informed of these modifications either by a special mention on our site, or by a personalised warning, particularly in the context of our newsletters.
    If the Person concerned disagrees with any of these terms, he or she is free not to use or to no longer use the services offered by Les Vignobles Foncalieu.
    If the Data Subject does not agree with the new terms of the Privacy Policy, he or she is free to delete his or her Customer account.